Goal
Increase share of wallet with your key accounts.
In This Course You Learn How To:
Design a customer scorecard.
Conduct customer scorecard meetings.
Manage the customer scorecard process.
Conduct customer scorecard meetings.
Manage the customer scorecard process.
Course Chapters
|
Scorecards
1. Components
2. Design Process 3. Performance Measures 4. Examples |
Scorecard Meetings
5. General Principles
6. Plan the Meeting 7. Prepare and Facilitate 8. Follow-Up |