---

Goal

Increase share of wallet with your key accounts.

---

In This Course You Learn How To:

Design a customer scorecard.
Conduct customer scorecard meetings.
Manage the customer scorecard process.

---

Course Chapters

 Scorecards

1.  Components
2.  Design Process
3.  Performance Measures
4.  Examples

 Scorecard Meetings

5.  General Principles
6.  Plan the Meeting
7.  Prepare and Facilitate
8.  Follow-Up