Goal
Increase share of wallet with your key accounts.
In This Course You Learn How To:
Design a customer scorecard.
Conduct customer scorecard meetings.
Manage the customer scorecard process.
Conduct customer scorecard meetings.
Manage the customer scorecard process.
Course Chapters
Scorecards
1. Components
2. Design Process 3. Performance Measures 4. Examples |
Scorecard Meetings
5. General Principles
6. Plan the Meeting 7. Prepare and Facilitate 8. Follow-Up |